Certified Languages International

Language Access and CMS Call Monitoring

How Does the Right Interpreter Service Help Your Health Plan Get a Top CMS Star Rating?

Every spring, the Centers for Medicare & Medicaid Services (CMS) conducts an Accuracy and Accessibility Study, which grades Medicare Part C and D plans on quick access to foreign-language interpreters and TTY operators, as well as the accuracy of information provided to beneficiaries.

 

Download "Language Access and CMS Call Monitoring: How Interpreters and CLI's CMS Success Program Boost CMS Star Ratings" to learn more about CMS's call monitoring methodology, how interpreter service factors in to the Accuracy and Accessibility Study's calculations, and how CLI's CMS Success Program helps health plans ace these calls.

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